Product safety

Report an unsafe product

If a product or service you bought or saw on Reelotic may be unsafe, tell us. Open the listing, use Report a safety problem, choose what is wrong and say what happened. You need an account for the button. You do not need one to write to us: send support@reelotic.com a link to the listing and what happened. You can write to us in German or English.

A person on our team reads every safety report, and we tell you what was decided. As a precaution we can take a listing off sale at once while we look into it. If two people who bought the same item report a serious hazard, the listing is paused automatically until a person has decided.

For consumers and authorities

support@reelotic.com is our contact point for product safety, for consumers and for market-surveillance authorities. A person reads these messages. We cooperate with the authorities' requests and with product recalls.

Recalls in force

If you bought a recalled product you also get a notice in the app and by email. Follow the instructions in the notice, and stop using the product if it says so.

Version 4 · effective Nov 7, 2026